The Challenge
The client managed over 200 servers with a small internal team that could only respond to incidents during business hours. Nighttime outages routinely went unnoticed for hours, driving support tickets and churn.
The Solution
We deployed round-the-clock monitoring across their entire server fleet, set up tiered alerting to cut noise, and put a dedicated incident response team on call at all times. Patch management and backup verification were brought under a single, auditable process.
The Results
- 92% reduction in unplanned downtime within the first six months.
- Average incident response time dropped from 3+ hours to under 12 minutes.
- Support ticket volume related to server issues fell by 60%.